Industry Cases

Customer Location: Egypt   Background: The customer is one of Egypt’s largest toner wholesalers. Previously, their toner cartridge suppliers could not provide a complete range of specifications, forcing them to deal with multiple suppliers. This led to extended delivery cycles, higher procurement, logistics, and management costs, ultimately affecting end-customer satisfaction.   Solution: ASC offers a comprehensive portfolio of finished toner cartridges, covering black & white/color, generic/device-specific, and small/large capacity models—a total of 86 product types across 12 series. We provide unified standards, consolidated delivery, and centralized after-sales service as per customer requirements.   Results After Switching to ASC Cartridges: Procurement costs reduced by 15% Delivery cycle shortened to 20 working days After-sales complaint rate decreased by 60% End-customer repurchase rate increased by 20% Annual sales for the customer increased by 8 million RMB Significant enhancement in customer loyalty      

I. Customer Challenges: Seeking a Breakthrough Amidst the Dilemma of Cost and Quality Our client is a well-known chain brand in South America serving the high-end advertising design and document printing market. Facing fierce market competition and demanding customer expectations for color accuracy, they were struggling with three core pain points: Increased Cost Pressure: The high cost of original color toner cartridges severely eroded their per-page printing profits. Frequent Quality Complaints: Ordinary compatible toners performed poorly in color reproduction, fixing durability, and equipment compatibility, leading to a high rate of customer complaints and damaging their brand reputation. Complex and Inefficient Supply Chain: With multiple printer brands including Canon, Ricoh, and Xerox, they lacked a comprehensive, stable, and reliable toner solution, resulting in high management costs. II. ASC Solution: Defining a New Standard for Compatible Toner Through Professional R&D and Large-Scale Manufacturing In 2023, with “stable quality, cost optimization, and broad compatibility” as their core objectives, the client initiated a global supply chain selection process. ASC stood out from numerous competitors with its comprehensive strengths: Strong Background: A Sino-German joint venture with over 20 years of experience in toner R&D and manufacturing. Scale Guarantee: An automated production base with an annual capacity of 1,800 tons, ensuring stable supply and consistent quality. Excellent Compatibility: A comprehensive product line compatible with nearly 20 mainstream printer brands worldwide, providing a one-stop solution for multiple printer models. Environmental Certification: Using formulas certified by international environmental standards, ensuring safety and reliability. III. Cooperation Process: From Rigorous Verification to In-Depth Customization We proceeded with the cooperation in a scientific and rigorous manner: Sample Testing Phase: Samples were provided for multiple rounds of testing on 12 mainstream models across 6 major series of the client’s printers, gradually increasing from 20 kg to 1,000 kg for verification. Data Verification of Excellent Performance: Six months of rigorous testing showed that ASC color toner performed excellently in key indicators: Accurate Color: Color values ​​remained stable at around 1.43, resulting in vibrant colors and extremely high color reproduction accuracy. Efficient Transfer: Transfer rate exceeded 80%, resulting in high printing efficiency and low waste toner rate. Stable and Reliable: The toner provides strong fixation and prevents powder scattering, effectively protecting printing equipment and reducing maintenance costs. Deeply Customized Service: Based on customers’ requirements for higher color performance on specific models (Toshiba, Canon), ASC responded quickly and successfully developed customized toners with high brightness and saturation characteristics, helping customers achieve differentiated competition in the market. IV. Cooperation Results: Significant Leap in Customer Satisfaction and Business Value After more than a year of in-depth cooperation, our solutions have brought quantifiable and excellent value to our customers: Customer Satisfaction Soared: Color printing customer satisfaction significantly increased from 82% to 96%. Quality Complaints Sharply Reduced: The complaint rate related to color reproduction decreased significantly by 89%, effectively protecting brand reputation. High-Profit Business Growth: With superior color performance and stable output quality, the proportion of high-value-added printing business increased by 32%, successfully opening up new profit growth points. Reduced Total Cost of Ownership: While significantly improving quality, overall printing costs were effectively controlled, achieving the optimal balance of cost-effectiveness. V. Conclusion This cooperation not only comprehensively solved the core difficulties of our South American customers in terms of cost, quality, and compatibility, but also empowered them to enhance their competitiveness in the end market through ASC’s R&D capabilities and customized services. ASCis not only a reliable toner supplier but also a trustworthy printing solution partner. We are committed to helping global commercial printing users obtain a printing experience that surpasses original equipment at a lower cost.    

I. Background of the Collaboration This company has been specializing in office solutions for government and enterprises for over ten years, serving more than 100 clients including government agencies, large enterprises, and chain organizations. Their core business includes office equipment leasing, consumables supply, and maintenance support. As their business expanded, their original toner supplier’s products exhibited significant quality issues – large variations in blackness between different batches and unstable fixing, leading to frequent problems such as light print colors and background graying. This resulted in a surge in customer complaints, increasing maintenance costs and severely impacting the company’s market reputation. II. Customer’s Core Requirements High Quality: Ensuring stable printing results, uniform blackness, and firm fixing. Stable Performance: The product must have good batch consistency and adapt to different office environments. Wide Compatibility: Compatible with multiple brands of copiers such as Canon, Ricoh, and Konica Minolta, as well as mainstream printers such as HP and Samsung. III. Solution and Testing Verification Leveraging its Sino-German joint venture background, internationally advanced production lines, and multi-model product portfolio, ASC Toner was included in the customer’s supplier shortlist. The customer conducted a 3-month on-site test: Stability Test: Three consecutive batches of toner were supplied, and the blackness value remained stable at around 1.45. The fixing was firm, the image resolution was high, and there was no background graying, completely resolving the batch inconsistency problem. Compatibility Test: Covering 12 mainstream office equipment models,ASC Toner performed well in all tests, with no toner leakage or development abnormalities. In high-temperature and high-humidity environments: Canon, Ricoh, and Konica Minolta copiers printed 200,000 pages continuously; HP and Samsung printers printed 10,000 pages continuously; Performance remained consistently stable without any quality degradation. IV. Results of the Collaboration Significant Reduction in Complaints: Customer complaints related to consumables decreased from 18% to 1.2%. Improved Customer Satisfaction: Over 95% of customers reported “stable and reliable” printing quality. Reduced Maintenance Costs: Fewer printing malfunctions, reduced frequency of on-site service calls, and optimized labor costs. Enhanced Market Competitiveness: Leveraging the advantage of “high-quality consumables supply,” the customer successfully won several large government and enterprise service projects. V. Long-Term Cooperation Value The two parties have cooperated for six years, and ASC toner has consistently maintained stable product quality, with no customer complaints due to toner-related issues. This deep trust in quality has become a crucial driving force for the continuous growth of ASC Toner and has created sustained business value and industry reputation for its customers. Case Highlights Summary ✅ Precisely addressing pain points: Targeted improvements to core issues such as uneven blackness and poor fixing. ✅ Rigorous testing and verification: Long-term testing across multiple batches, machine models, and extreme environments. ✅ Significant quantifiable results: Complaint rate reduced by over 90%, customer satisfaction rate exceeding 95%. ✅ Long-term win-win cooperation: Six years of stable supply, helping customers enhance their market competitiveness.